Breast Center Navigator

The Breast Center Navigator is a multi-faceted position providing comprehensive services to patients throughout the care continuum working in the role of patient advocate, educator and coordinator. Ensures patient comfort, satisfaction and well-being to optimize care and outcomes. Responds to patient questions, explains prescribed treatment plan and coordinates care across the healthcare continuum. Serves as a point of contact for referring physicians, patients, and families/caregivers to provide resources and assistance with accessing clinical and supportive care services.

• Promotes a positive patient experience by following required policies and procedures. Treats each patient as their most important priority.
• Functions autonomously and in collaboration with other members of the AMI team as a patient advocate, educator, and coordinator.
• Provides assessment, care planning, education, coordination and consultation support to patients, families/caregivers, and clinical staff as the client transitions across the continuum of care. Interactions may be in person, by telephone or email.
• Provides direction and emotional support to the patient/family throughout the continuum of care. Educates patients and families/caregivers on diagnosis, prescribed treatment options, and treatment side effects and how to manage.
• Provides clinical resources, i.e., where to seek a second opinion, treatment or testing that may not be available locally, and how to access reliable sources of information.
• Answers questions as appropriate and serves as liaison to the physician for additional questions and concerns.
• Addresses tangible barriers to care such as finances, housing, transportation, childcare, prescription costs, etc. Refers patients to the appropriate contact, such as asocial worker.
• Supports the timely scheduling of appointments, diagnostic testing, and procedures.
• Ensures any health information provided is accessible, i.e., securing documents printed in the patient’s own language or arranging for certified medical interpretation, in-person, or telephone/video conference.
• Assists with rooming, including vital signs, patient health history, and preparing patient for examination/procedures.
• Facilitates flow of patients in accordance with appointment time to avoid delays for the provider and undue waiting for patients, including keeping exam rooms stocked, clean and ready for use.
• Completes patient chart in a thorough and timely manner by recording health information, examination, treatment, and test results.
• Assists in Breast Tumor Board preparation and attendance.
• Meets patients on-site and remotely on the day of surgery.
• Assists with data collection and evaluation for quality assurance, performance improvement and regulatory reporting to ensure quality of services provided to patients.
• Assists in process design and educational activities, program execution and outcomes.
• Performs other duties and special projects as assigned by management.

• Ability to apply a professional nursing code of ethics and professional guidelines to clinical practice
• Ability to demonstrate compassion, empathy and a commitment to patient-focused care
• Ability to effectively contribute as a team member promoting cooperation, collaboration and flexibility in working with others to achieve quality patient care
• Ability to take initiative, be self-motivated and an independent, accountable, dependable performer
• Strong communication skills with demonstrated ability to express ideas and technical information clearly and concisely in a manner appropriate to the audience
• Demonstrated ability to interact and communicate calmly, compassionately and professionally with patients and families
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations
• Ability to maintain confidentiality, security and standards of ethics with all information
• Comply with all state/federal regulations (including HIPAA), company policies, standards and health & safety rules
• Demonstrates critical thinking, problem analysis and problem resolution skills
• Effective planning, organization and detail-oriented skills
• Ability to perform work timely, accurately and thoroughly
• Ability to set priorities, be flexible and manage multiple tasks simultaneously
• Ability to work effectively in a high volume, fast-paced environment
• Capability to perform on-call, shift, holiday and weekends when required
• Ability to effectively utilize department computer systems, EMR, PACS and HIS systems to review and provide accurate documentation of studies
• Computer proficient with Microsoft Office applications (Word, Excel, Outlook)
• Regularly and consistently demonstrates commitment to organization values

• RN License in good standing as recorded on the Nebraska State Registry required
• Current Basic Life Support Certification (BLS)

• Successful completion of a Registered Nurse course of study
• Two years nursing experience
• Prior experience in oncology nursing preferred
• Specific training for navigation or coordination of care for the breast patient desired